Customer Reviews

We are committed to providing an exceptional shopping experience at Ace Swim & Leisure. From the moment you walk through our front door, you will be greeted with a smile and treated with respect, kindness, and professionalism. Our experts in Western New York are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come. Take a look at some of the things that our past and existing customers had to say about us.


Came in once when I was headed to a friend's place and she needed help with her pool. It didn't look too good so I told her to stop in as I've had great luck with them at their other locations. Same great service and help at this location too. Thank you. ‐ Tracy Gola

Ace has been taking care of our Jacuzzi for the last three years. Every item has always been in stock and, when we have had questions about the proper way to use them, Brian always gives us the knowledge we need so we don't add more than necessary. We plan to upgrade our tub with a new model and it's so nice to have the information we need without being pressured. This is definitely the kind of store that has earned our business and we will be loyal customers forever. ‐ Denisa Brennan

Highly recommend. Staff is willing to answer questions and walk you through things. They are very patient and have a large selection of pool supplies. They were great for me as a first time pool owner and I still go there 3 years later for all my supplies. ‐ Matt Lavonas

Ace swim and leisure is definitely the place to go when it comes to hot tubs! Kevin was so helpful and kind when it came to the buying process. He was so knowledgeable and really taught me all about my hot tub. I had a wonderful experience. Kevin is great! Will definitely tell my friends about my buying experience and recommend them going to ace swim and leisure. ‐ Taylor Taccone

Always great to stop in. Brian, Rob and Kevin are always willing to help with questions and are very courteous. Their knowledge in the industry is always helpful. Glad I bought my tub from them! ‐ Christian Jensen

Best pool hot tub fireplace store in Rochester. So friendly and they know their products. ‐ Michael McClusky

I've never had a bad experience here. Any time I've had an issue, the managers have stepped up and made things right. I know where I can go to get honest advice and competitive pricing. Thank you Ace. ‐ Kevin OBrien

I own an above-ground pool that I purchased from Ace S&L (Chili) over a dozen years ago. In that time, I have never experienced anything less than friendly & helpful people in the store. I cannot speak to issues with hot tubs, but every year, they have checked my pool water, made recommendations, and answered my questions. I have followed their advice & instruction, and in ALL of those years, my pool has NEVER been anything less than crystal clear, with the correct chemical balances, and totally enjoyable. ‐ David Kane

Staff was helpful and friendly. They overextended themselves offering alternatives for us. They took time to fully inform of all possibilities and call other sources to get information. Highly recommend! ‐ Alysia Chapin

We priced out and compared 3 different pool companies in a matter of hours and Ace was the best with service, product line and competitive pricing. Ryan at Ace made it VERY easy to make a decision we felt comfortable with and feel like we got the best value for our money. Installer was courteous, prompt and responded quickly to our voice mail. ‐ Molly Stolarcyk-Nolan

Highly recommend Ace Swim and Leisure. Keven has been a great help with purchase, installation and my hot tub! ‐ Beth Corcoran

I highly recommend Ace Home and Leisure!!! Very courteous staff and very knowledgeable with helping get my pool levels back to where they needed to be. ‐ Vanessa Sinclair