UA-38870210-1

Return & Exchange Information

Returns & Exchanges Policy:

  • We will accept returns(with sales receipt) for 10 days after the Purchase Date(In-Store Purchase) or Received Date(Online Purchase/Special Orders).
  • Items must be Unused & Unopened in their Original Packaging.
  • Chemicals Can Not Be Returned.
  • Returns of items with No Receipt will be issued a Store Credit at the current sale price.
  • Returns for Refund will be subject to a 15% Restocking Fee.
  • Returns on Defective Items are subject to Manager's Approval.
  • No Returns allowed on Special Order Items.

Refunds will be issued as follows:

  • Original cash payments will be refunded with a company check payable to and mailed to the name address on the initial sale.
  • Original check payments will be refunded with a company check 10 banking days after the initial sale.  Check will be payable to and mailed to the name and address of the initial sale.
  • Original banckcard payments will be refunded with a credit back to the same bankcard.

Chemical Policy:

  • Please check all chemical containers before leaving the store and secure them in your vehicle.
  • Ace is not responsible for any damage after the products have left our store or warehouse.

Liner Policy:

  • Double check your pool size and style(beaded or overlap) before you open the box and/or begin installing.
  • Liners can not be returned once the carton has been opened and/or the liner is taken out of the box.

Solar and Winter Cover Policy:

  • Double check your pool dimensions before you open the cover.  Cover can not be returned once they have been opened unless defective out of box.
  • Winter cover sizes for round & oval pools are approximately 4 feet larger than the actual pool size.
  • Winter cover sizes for rectangle pools are approximately 5 feet larger than the actual pool size.

Solar Cover & Winter Cover Claim Procedure:

All Claims must follow each condition to get credit.

  1. Covers must be dried and cleaned.
  2. Brought in folded and claim area marked and labeled.
  3. Must have original receipt.
  4. We will upgrade cover if the deluxe grade is not available.
Ace Swim & Leisure
Attn: Returns Department
3313 Chili Avenue
Rochester, NY 14624

If you have any questions or concerns please feel free to contact our Internet Customer Service Department at (585) 889-9624  ext# 108 or email us at: This email address is being protected from spambots. You need JavaScript enabled to view it..

3450 Winton Place
Rochester, NY 14623
Call us at 585-272-1034
 
Store Hours:
Monday:       10:00 am - 8:00 pm
Tuesday:       10:00 am - 6:00 pm
Wednesday: 10:00 am - 6:00 pm
Thursday:     10:00 am - 6:00 pm
Friday:          10:00 am - 6:00 pm
Saturday:     10:00 am - 5:00 pm
Sunday:        11:00 am - 3:00 pm

 

899 Ridge Road
Webster, NY 14580
Call us at 585-671-4180
Store Hours:
Monday:       10:00 am - 8:00 pm
Tuesday:       10:00 am - 6:00 pm
Wednesday: 10:00 am - 6:00 pm
Thursday:     10:00 am - 6:00 pm
Friday:          10:00 am - 6:00 pm
Saturday:     10:00 am - 5:00 pm
Sunday:        11:00 am - 3:00 pm

 

3313 Chili Ave
Rochester, NY 14624
Call us at 585-889-9624
Store Hours:
Monday:       10:00 am - 8:00 pm
Tuesday:       10:00 am - 6:00 pm
Wednesday: 10:00 am - 6:00 pm
Thursday:     10:00 am - 6:00 pm
Friday:          10:00 am - 6:00 pm
Saturday:     10:00 am - 5:00 pm
Sunday:        11:00 am - 3:00 pm
610 North Greece Road
North Greece, NY 14515
Call us at 585-392-8300
Store Hours:
Monday:       10:00 am - 8:00 pm
Tuesday:       10:00 am - 6:00 pm
Wednesday: 10:00 am - 6:00 pm
Thursday:     10:00 am - 6:00 pm
Friday:          10:00 am - 6:00 pm
Saturday:     10:00 am - 5:00 pm
Sunday:        11:00 am - 3:00 pm