Return & Exchange Information
Returns & Exchanges Policy:
- We will accept returns(with sales receipt) for 10 days after the Purchase Date(In-Store Purchase) or Received Date(Online Purchase/Special Orders).
- Items must be Unused & Unopened in their Original Packaging.
- Chemicals Can Not Be Returned.
- Returns of items with No Receipt will be issued a Store Credit at the current sale price.
- Returns for Refund will be subject to a 15% Restocking Fee.
- Returns on Defective Items are subject to Manager's Approval.
- No Returns allowed on Special Order Items.
Refunds will be issued as follows:
- Original cash payments will be refunded with a company check payable to and mailed to the name address on the initial sale.
- Original check payments will be refunded with a company check 10 banking days after the initial sale. Check will be payable to and mailed to the name and address of the initial sale.
- Original banckcard payments will be refunded with a credit back to the same bankcard.
- Please check all chemical containers before leaving the store and secure them in your vehicle.
- Ace is not responsible for any damage after the products have left our store or warehouse.
- Double check your pool size and style(beaded or overlap) before you open the box and/or begin installing.
- Liners can not be returned once the carton has been opened and/or the liner is taken out of the box.
Solar and Winter Cover Policy:
- Double check your pool dimensions before you open the cover. Cover can not be returned once they have been opened unless defective out of box.
- Winter cover sizes for round & oval pools are approximately 4 feet larger than the actual pool size.
- Winter cover sizes for rectangle pools are approximately 5 feet larger than the actual pool size.
Solar Cover & Winter Cover Claim Procedure:
All Claims must follow each condition to get credit.
- Covers must be dried and cleaned.
- Brought in folded and claim area marked and labeled.
- Must have original receipt.
- We will upgrade cover if the deluxe grade is not available.
Ace Swim & Leisure
Attn: Returns Department
3313 Chili Avenue
Rochester, NY 14624